Frequently Asked Questions at Loft Thai Spa

General information

In order to ensure your complete comfort and satisfaction, please abide by our etiquette guidelines. We ask that all guests keep noise levels low. Children should not be brought to the spa and left unattended to avoid disrupting other patrons. Please refrain from using cellular phones and other electronic devices within the spa treatment area. Please note that this is a professional spa and only therapeutic or spa services will be provided.
We offer a variety of massage options, including Thai Massage, Full Body Massage, Aromatherapy & Oil Massage, CBD Oil Massage, Swedish Massage, Deep Tissue, Hot Stone, Thai Herbal Compress, Head & Shoulder Massage, Office Syndrome Massage, Couple Massage, Foot Massage, Body Scrub, Body Wrap, Pregnancy Massage, Facials, Gua Sha Face Massage, Manicure, Pedicure, and Sport massage.
We accept clients 18 years and older for massage services. If you are under 18, we require a parent or guardian's consent and presence during the spa treatment.
Loft Thai Spa does not deliver massage services at this time. However, we are looking into implementing this service in the near future.
Loft Thai Spa does not offer any pick up services at this time.
Yes, we provide specific facial treatments for Men.
Unfortunately, we are not Loft Thai Spa at this time.
We are open from 10 am to 10 pm (last booking at 8 pm) every day of the week, including public holidays. All our branches are open during these hours, so you can schedule your appointment at your convenience. We recommend that you arrive 10 minutes before your scheduled treatment to check-in and prepare for your spa experience.
Loft Thai Spa in Bangkok offers a wide range of skin care services to cater to the diverse needs of our clients. Our menu includes a variety of facials, all of which are designed to enhance the health and appearance of your skin.

One of our most popular offerings is the facial cannabis treatment, which uses the finest products from Eau de Spa, Aesop, and Biotherm to provide a luxurious and rejuvenating experience. This treatment is specifically formulated to hydrate and nourish the skin, while also promoting a sense of calm and relaxation.

Our facial cannabis treatment begins with a deep cleanse, followed by a gentle exfoliation to remove dead skin cells. Next, we apply a luxurious mask infused with cannabis oil to hydrate and nourish the skin. The mask is left on for a period of time to allow the skin to absorb the beneficial ingredients.

After the mask is removed, we apply a serum and moisturizer from Eau de Spa, Aesop, and Biotherm to further nourish and hydrate the skin. The treatment concludes with a relaxing massage to promote blood flow and leave your skin feeling refreshed and revitalized.
We have multiple locations in Bangkok.
Loft Thai Boutique Spa & Massage is located at Sukhumvit Soi 38 (Map)
Loft Thai Boutique Spa & Tea House is located at Sukhumvit Soi 71 (Map)
Loft Thai Boutique Spa & Wellness will be at Sukhumvit Soi 24 (April 2023)
Loft Thai Spa does not have male masseuses at this time but we as we are expanding our businesses around Bangkok, this is something that may be done in the near future.
Every treatment done with all customers will be at private rooms and separate beds. If you would like to request a more private session with specific requests, you can contact our staff directly.
At this time, Loft Thai Spa can only accept 4 maximum guests at one time. If there are any specific group requests that you would like to make, you can contact our staff directly.
We can conduct massages and treatments for all ages. However, we can only accept 18 years and above for cannabis massage treatment.

Quality, Safety and Certification

We use only the highest and best quality massage oils for our treatments. Our massage oils are provided by Eau de Spa, a well-known and reputable brand known for their luxurious and nourishing oils. You can be sure that you will receive a relaxing and rejuvenating massage experience when choosing our oil massage treatments.
Eau de Spa is a premium skincare brand that is designed specifically for spa professionals. The brand combines the best of French skincare expertise with the finest ingredients sourced from Thailand, to create a truly luxurious and effective range of products. The brand is known for its high-quality formulas that are gentle on the skin, yet highly effective in delivering desired results. Whether you are looking for a facial treatment, body wrap, or massage, Eau de Spa has the perfect product to suit your needs. With its unique blend of French and Thai influences, Eau de Spa is the perfect choice for those who want to experience the ultimate in spa luxury.

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Yes, all of our therapists are certified professionals (UTTS) and undergo continuous training to ensure they are providing the highest standard of service to our guests. We take pride in our team of skilled and experienced therapists who are dedicated to providing an exceptional spa experience for each and every one of our guests. You can rest assured that you are in good hands when choosing a treatment at our spa.
Yes you can do facial treatments if you have acne. However, please be aware of your own conditions and the products that may cause allergic reactions or adverse effects. If you have any doubt, we recommend you consult with a doctor.
Consuming cannabis products before a massage at Loft Thai Spa is not recommended, as we have policies prohibiting the use of drugs or alcohol on the premises. Additionally, the effects of cannabis can vary from person to person and can include impaired judgment, increased heart rate, and decreased motor skills, which may make it unsuitable for use prior to a massage.
If you have skin allergies, it is recommended to consult with a dermatologist or healthcare professional before starting any new spa treatments. Certain ingredients in spa products or treatments may irritate or cause an allergic reaction on sensitive skin, so it is important to understand the potential risks and to take necessary precautions. The dermatologist or healthcare professional can help determine if a particular treatment is safe for you and advise you on any necessary steps to minimize the risk of an allergic reaction. Additionally, it's important to inform the spa staff of any skin allergies you have before the treatment begins, so they can take appropriate measures to ensure your safety.
Loft Thai Spa has been honored with several prestigious awards, including the ELLE Beauty Awards for the Best Body Scrub in 2020, The Standard for the Top 10 Best Office Syndrome Massage, USA Today for the Top 10 Best Spa in Thailand, The International Spa Awards for the Best Spa in Thailand, and the Travel and Hospitality Awards for the Best Spa in 2023. We take great pride in these accolades and strive to continue delivering exceptional spa experiences to our guests.
The UTTS Thai Massage Certification is a certification program offered by the Universal Therapy and Thai Massage School (UTTS) in Thailand. The program is designed to teach students the traditional techniques of Thai massage and provide them with the skills and knowledge needed to practice as a professional Thai massage therapist. The certification program includes training in various techniques such as acupressure, stretching, and energy work, as well as an understanding of the theory and philosophy behind Thai massage. Upon completion of the program, students will receive a certificate from UTTS, which is recognized and respected in the Thai massage industry.

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Loft Thai Spa is a premium spa located in Bangkok, Thailand. The spa prides itself on providing high-quality services and treatments to its clients, and one of the ways it does this is through its spa certification provided by the Thai government.

The Thai government has a strict set of guidelines and regulations that spas must follow in order to be certified. These regulations ensure that the spa is operating in a safe and hygienic manner, and that the treatments being offered are of the highest quality.

At Loft Thai Spa, clients can rest assured that they are receiving treatments from certified and trained therapists. The spa has undergone a rigorous inspection process to earn its certification, and must continue to meet the government's standards in order to maintain it.

In addition to its government certification, Loft Thai Spa also has certifications from other prestigious organizations such as UTTS Thai Massage Certification. This ensures that the spa's therapists are well-trained in traditional Thai massage techniques and can provide clients with the best possible experience.

The spa's certification is not just a formality, it's a guarantee of quality. Clients can trust that they are receiving safe and effective treatments that are tailored to their specific needs.

Beyond the certifications, Loft Thai Spa also uses premium skincare products from Eau de Spa, which is a skincare made for spa professionals that combines the best savoir-faire of France and the best ingredients of Thailand.

In summary, Loft Thai Spa is a premium spa that is certified by the Thai government and other prestigious organizations, which ensures that clients receive safe and effective treatments from trained therapists. Trusting Loft Thai Spa is the first step to feel pampered and rejuvenated.
We take hygiene and cleanliness very seriously at our spa. Rest assured that our spa and rooms are sanitized every hour to ensure a safe and clean environment for our guests.

Loft Thai spa is certified SHA Plus. SHA Plus certification is a Thai government-approved accreditation for spa and wellness establishments in Thailand. It is awarded by the Ministry of Public Health's Department of Health Service Support, and ensures that spas meet certain standards for hygiene, safety, and service quality. The certification process involves an inspection and assessment of the spa's facilities, equipment, and staff training. By earning this certification, spa establishments show that they are committed to providing a high level of service and care to their customers.

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The number of spa treatments required to fade away pimples can vary based on factors such as the type and severity of the pimples, the individual's skin type, and the effectiveness of the treatments. In general, it's not recommended to solely rely on spa treatments for clearing up pimples, as a combination of a healthy skin care routine, a balanced diet, and, if necessary, topical or oral medications prescribed by a dermatologist, can also be effective in managing pimple breakouts.
Cannabis massage may not be appropriate for all ages, as the use of cannabis is regulated differently depending on the jurisdiction and age restrictions may apply. In general, it is illegal for minors (those under the age of 18 or 21, depending on the jurisdiction) to use cannabis products, and so it is not recommended for them to receive a cannabis massage. For adults of legal age, the suitability of a cannabis massage will depend on individual factors such as health conditions, personal preferences, and any medications being taken. It is always best to consult with a healthcare professional before trying any new treatment, including a cannabis massage.
It is always best to consult with a healthcare professional before starting any new treatments, including spa treatments, during pregnancy. Some treatments, such as certain types of massages, body wraps, and steam rooms, may not be recommended during pregnancy due to the potential for harm to the developing fetus or the mother. Additionally, certain ingredients in spa products or treatments may be contraindicated during pregnancy. The healthcare professional can help determine which treatments are safe and appropriate for you based on your individual circumstances and advise you on any necessary precautions to take. It's also important to inform the spa staff of your pregnancy before the treatment begins, so they can make necessary accommodations.

Booking & Reservation

Yes, it is possible to visit our spa without a reservation, but we highly recommend booking your spa treatment or massage at least 24 hours in advance or even 72 hours in advance to ensure availability and the best possible experience.
At Loft Thai Spa, we make it easy for our customers to book their appointments. You can either visit our website and fill out the booking form or call our reservation line where one of our representatives will be happy to assist you in making your reservation. Please keep in mind our hours of operation and availability before making your booking. We look forward to providing you with the best spa services.

Direct Booking Link:

Phone number:
(+66) 06 34 87 23 08

[email protected]

(+66) 06 34 87 23 08


Google Map:
Loft Thai Spa & Massage
Sukhumvit soi 38 Bangkok

Loft Thai Spa & Tea House
Sukhumvit soi 71 Bangkok

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Facebook Chat:
We accept a variety of forms of payment including cash, credit/debit cards such as Visa, MasterCard, American Express, and Discover. You can also pay via QR code, and also some e-wallets like PayPal, Google pay, and Apple Pay. If you have any questions about accepted forms of payment, please feel free to contact us.
It is possible to customize spa treatments at many spas, including Loft Thai Spa. The level of customization available may depend on the specific spa and the type of treatment you are interested in. Some spas offer a variety of services that can be combined or tailored to meet your specific needs, while others may have set packages or services that cannot be altered. If you would like to customize your treatment, it's best to discuss your preferences and goals with the spa staff when making your appointment. We can help you determine the best options for your needs and provide you with more information on the services and packages available.
We accept a variety of forms of payment including cash, credit/debit cards such as Visa, MasterCard, Alipay, WeChat Pay, Bank Transfer, and Discover. You can also pay via QR code, and also some e-wallets like PayPal. If you have any questions about accepted forms of payment, please feel free to contact us.
Cancellations must be made at least 24 hours in advance in order to receive a full refund.
Refunds or exchanges are not available for services rendered.
Deposits & Vouchers are not refundable.

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To use your spa voucher, please insert the voucher code during your booking request.

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You can call the spa directly to inquire about any available packages or services for pre-wedding preparation. We can provide you with details on the services offered, pricing, and any restrictions or requirements. It's always best to plan ahead and book your appointments in advance to ensure availability, especially if you have a specific date in mind.
Specific requests for spa treatments and services can vary depending on the spa, but some common examples include:
  • Preference for a specific therapist or type of massage (e.g., deep tissue, Swedish, etc.)
  • Request for specific aromatherapy scents or essential oils to be used during the treatment
  • Adjustments to the room temperature, lighting, or music to suit your preferences
  • Requests for additional services, such as an extended massage or extra time for relaxation
  • Special requests for accommodations, such as extra pillows or blankets, or a specific room or location within the spa
  • Request for modifications to the treatment, such as a lighter or stronger pressure during a massage, or the exclusion of certain ingredients in a skincare product.
It is always best to communicate your specific requests with the spa staff when making your appointment, so they can do their best to accommodate your needs. Keep in mind that some requests may not be possible due to the spa's policies or limitations, but the staff can often offer alternative options that may meet your needs.

Before your spa treatment

We recommend wearing comfortable, loose-fitting clothing during your treatment. Avoid anything too tight or restrictive, as it can hinder the therapist's ability to properly perform the massage or treatment. You will also be provided with disposable underwear and you will be asked to remove your clothes and to lie down on the table for the treatment. Our therapists will use draping techniques to ensure your privacy and comfort at all times. If you have any concerns or questions regarding appropriate clothing, please do not hesitate to ask us before your treatment.
It is recommended to eat a light meal before a massage, as having a full stomach can make you feel uncomfortable during the treatment. However, it is best to avoid heavy or greasy foods as they can cause stomach discomfort. It is also important to stay hydrated before a massage, so be sure to drink plenty of water leading up to your appointment.
It is generally recommended to avoid consuming alcohol before or immediately after a spa treatment. Alcohol can dehydrate the body and dilate blood vessels, which can negatively affect the effects of the massage or treatment. It is best to wait at least a few hours after a treatment before consuming alcohol. Additionally, it is important to stay hydrated before and after a treatment, so drinking water before and after is recommended. It is always best to consult with the spa staff or therapist before your treatment for any specific recommendations or restrictions.
It is recommended to leave any jewelry, watches, and smartphones at home or in a secure location before your spa treatment. Some treatments, such as massages, may involve the use of oils or lotions, which could damage or discolor these items. Additionally, it is important to disconnect and fully relax during your spa treatment for maximum benefits, so it's best to leave any distractions or valuables behind. If you must bring your phone with you, make sure it is on silent mode and will not disturb your relaxation.
We have a simple check-in process to ensure a smooth and seamless experience for our guests. We kindly request that you arrive at least 15 minutes prior to your scheduled treatment time. This will give you ample time to fill out the necessary forms, change into comfortable clothes, and relax before your treatment begins. Upon arrival, you will be greeted by our receptionist and asked to fill out a short form with your contact and health information. This will help us to understand any health conditions or concerns you may have and to provide you with the best possible service. After completing the form, you will be escorted to the changing area where you can leave your belongings and change into comfortable clothes for your treatment. After you are ready, you will be shown to the treatment room where your therapist will meet you and go over any questions or concerns you may have before beginning your treatment. If you have any question or concern regarding the check-in process, please feel free to ask us at any time.

During your spa treatment

If you don't feel comfortable or well during your treatment, please let us know within the first 10 minutes of your service. After this time, no refunds will be allowed. We want you to have the best experience possible at Loft Thai Spa, so please let us know if there is anything we can do to make you more comfortable during your treatment.
We ask that all electronic devices be turned off and if possible kept out of the spa treatment room to ensure the relaxation of all guests.
We will do our best to accommodate therapist requests, but it is subject to availability.
Spa treatments and massages are typically relaxing and pain-free. They are designed to promote relaxation and rejuvenation, and your therapist will use techniques that are gentle and soothing. However, some treatments, such as deep tissue massage, may be more intense and may cause some discomfort. But if that is the case, your therapist will ask you to let them know if you feel any pain or discomfort during the treatment, so they can adjust accordingly. They can also adjust the pressure of the massage to suit your comfort level. Ultimately, the goal of your treatment is to provide a relaxing and rejuvenating experience, so if you ever feel uncomfortable, please let your therapist know, and they will do their best to make sure that you are comfortable throughout your treatment.
It depends on the type of massage you are receiving. For a traditional full body massage, it is common to be fully undressed and covered with a sheet or towel for modesty. However, some spas may offer partial body massages or massages where you can remain fully clothed. It is best to consult with your therapist before the treatment to understand the protocol and ensure you are comfortable with the process.

After your spa treatment

we do not have any service charge. However, it is customary for our clients to tip our staff for the services they have provided. The amount of tip is usually left to the discretion of the client and can be given directly to the staff member. If you are unsure of the appropriate amount, a general guideline is to tip 10-20% of the service cost.
After your treatment, you will be offered a refreshing local tea and a selection of Thai delights to enjoy such as Khao Niaow Ma Muang, Khanom Tarn, Khao Tom, Khanom Buang... . The specific refreshments offered will depend on the treatment or package you have chosen. Our team will be happy to assist you in selecting the perfect refreshment to complement your spa experience and make it even more relaxing and rejuvenating. So, you can sit back, relax, and enjoy your tea and Thai delights, knowing that you have chosen the perfect refreshment to complement your spa experience.
It is normal for some discomfort to occur after a massage or treatment. This can be due to the release of tension or muscle knots during the massage, or from the use of certain products during a facial or body treatment. If you experience any discomfort, it is important to let your therapist know so they can adjust the pressure or technique as needed. Additionally, it is important to stay hydrated and rest after your treatment, and to avoid any strenuous activities for the next 24 hours to allow your body to fully relax and recover. If you have any concerns or are experiencing severe discomfort, please do not hesitate to reach out to us and we will be happy to assist you.
After your treatment, you will be given some time to relax and unwind before leaving the room. The exact amount of time will vary depending on the treatment and the spa, but typically you will be given 10-15 minutes to rest and collect yourself before leaving. During this time, you can enjoy a cup of tea or water, and take a moment to reflect on your treatment experience. It's important to note that while you are welcome to stay in the room as long as you like, the spa staff may need to prepare the room for the next client. So, it's always a good idea to be mindful of others and leave the room in a timely manner.
Of course, you can request an invoice for your massage or treatment. However, to ensure that everything is prepared and ready for you, it's best to mention this request during your booking. Our team will then be able to prepare the invoice for you, so you can have it ready upon arrival or after your treatment. If you have any questions or concerns regarding the invoice, please don't hesitate to reach out to us and we'll be happy to assist you.


At Loft Thai Spa, we recommend a variety of treatments for a relaxing massage experience. One of our most popular choices is the Thai Warrior massage, which combines traditional Thai massage techniques with deep tissue and acupressure to relieve tension and promote relaxation. Another great option is the Cannabis Spa Experience, which uses cannabis-infused oils to provide deep relaxation and pain relief. For a romantic experience, we recommend the Couple Massage Experience, which allows you to enjoy a massage with your loved one in a private room. Lastly, our facials are a great option for those looking to relax and rejuvenate their skin. Each treatment is tailored to your specific needs, so please let us know what you are looking for and we will help you choose the perfect treatment.
At Loft Thai Spa, we specialize in skincare treatments, including our signature intensive facial. This treatment is designed to deeply cleanse, exfoliate, and nourish the skin, leaving it looking refreshed and rejuvenated. Our experienced estheticians use only the highest quality products and techniques to provide a truly luxurious and effective treatment. Whether you're looking to address specific skin concerns or simply want to give your skin a boost, our intensive facial is the perfect choice.

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At Loft Thai Spa, we highly recommend our signature couple indulgence package. This package includes a full body massage for both partners, a facial for her and a facial for him. Our therapists will work together to provide a synchronized massage, creating a truly relaxing and indulgent experience for couples. This spa package is our best seller, and we guarantee it will leave you and your partner feeling rejuvenated and refreshed.

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We recommend booking during weekdays between 10 am and 3 pm to avoid peak times. Weekends tend to be very busy, so booking during the week is the best way to ensure a slot is available.
We offer various promotions and discounts throughout the year, please check our website or social media for the latest offers.

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Other Questions

A massage and a facial are both relaxing and rejuvenating treatments, but they are quite different in terms of their focus and techniques.

A massage is a treatment for the whole body and is designed to help you relax and release tension. The therapist will use various techniques such as kneading, rubbing, and tapping to work on the muscles and soft tissues. This treatment is great for relieving stress, tension, and pain, as well as improving circulation and flexibility.

A facial, on the other hand, is a treatment specifically for the face. The therapist will use various techniques to cleanse, exfoliate, and moisturize the skin, as well as to address specific skin concerns such as acne, wrinkles, or dryness. The facial also includes massaging the face, neck, and shoulders to promote relaxation and increase blood flow.

In summary, a massage is a full-body treatment that focuses on relaxation and tension relief, while a facial is a targeted treatment that focuses on the health and appearance of the skin. Both treatments are a great way to take a break from daily stress and improve overall well-being.
Appointments begin promptly at the time scheduled. If you arrive late, your treatment may be shortened depending on availability. This is to ensure that the therapist is on time for the next appointment. It is suggested that you arrive 15 minutes prior to fully enjoy your pre-treatment experience.
At our spa, the well-being of our clients is of the utmost importance. Our therapists are highly trained and experienced professionals. To ensure the safety of your health during your treatment, we recommend that you inform us of any pre-existing health conditions or medical complications, and consult with your physician prior to booking any spa services to avoid potential health risks.
During your spa visit, you can expect to be greeted warmly by our staff and given a tour of the facilities. You will then be asked to fill out a brief consultation form to help us understand your specific needs and concerns.

Once you are ready, you will be taken to your treatment room where you can relax and unwind. Your therapist will explain the treatment process and answer any questions you may have. You will be given the opportunity to change into comfortable spa attire and your therapist will give you time to undress and get comfortable on the treatment table.

During your treatment, your therapist will use a combination of techniques to help you relax and rejuvenate. You can expect to be pampered and taken care of throughout the entire experience. After your treatment, your therapist will give you some time to get dressed and return to the relaxation area where you can enjoy some refreshments and take your time to come back to reality.

Overall, you can expect a luxurious and relaxing experience that will leave you feeling refreshed and rejuvenated.

Are there any restrictions or precautions I should be aware of before my treatment? When it comes to spa treatments, it's important to be aware of any potential restrictions or precautions before your appointment. This will ensure that you have a safe and enjoyable experience, and that your therapist can provide the best possible service.

One of the most important things to consider is any medical conditions you may have. If you have high blood pressure, diabetes, or other health concerns, it's important to let your therapist know before your treatment. This will allow them to adjust the treatment to suit your needs and ensure that it is safe for you.

It's also important to let your therapist know if you are pregnant or trying to conceive. Many spa treatments may not be suitable for pregnant women, and your therapist can suggest alternative treatments that are safe for you.

Another important consideration is any recent surgeries or injuries. If you have recently had surgery or are recovering from an injury, it's important to let your therapist know before your treatment. They can then adjust the treatment to avoid any potential complications.

Finally, it's important to let your therapist know if you have any allergies or sensitivities. This will ensure that they can use products that are suitable for your skin and avoid any potential reactions.

In conclusion, it's essential to be aware of any restrictions or precautions before your spa treatment. This will ensure that you have a safe and enjoyable experience and that your therapist can provide the best possible service. It is always better to inform your therapist of any information that may affect your treatment, so they can adjust accordingly, and make sure you will be comfortable and relaxed throughout the treatment.
It is always recommended to shower before your spa treatment to ensure that your skin is clean and to help with relaxation during the treatment. However, some treatments may require you to be in a specific state, such as having a certain level of oil on your skin, so it is best to consult with your therapist before showering. Additionally, our spas provide shower facilities for you to use before your treatment, so feel free to ask about this option as well.