Frequently Asked Questions at Loft Thai Spa.Arrive informed and at ease

In order to ensure your complete comfort and satisfaction, please abide by our etiquette guidelines. We ask that all guests keep noise levels low. Children should not be brought to the spa and left unattended to avoid disrupting other patrons. Please refrain from using cellular phones and other electronic devices within the spa treatment area. Please note that this is a professional spa and only therapeutic or spa services will be provided. Arrive a little early, speak quietly in shared areas and tell the therapist about pressure, temperature or privacy preferences before the session begins. These simple Bangkok spa etiquette steps protect every guest’s relaxation while helping the team personalize the treatment safely.

We offer a variety of massage options, including Thai Massage, Full Body Massage, Aromatherapy & Oil Massage, CBD Oil Massage, Swedish Massage, Deep Tissue, Hot Stone, Thai Herbal Compress, Head & Shoulder Massage, Office Syndrome Massage, Couple Massage, Foot Massage, Body Scrub, Body Wrap, Pregnancy Massage, Facials, Gua Sha Face Massage, Manicure, Pedicure, and Sport massage. The easiest way to choose is to compare pressure, clothing, oil, heat and duration. Traditional Thai massage is clothed and movement-based, while aromatherapy, Swedish and deep-tissue options use oil and different pressure styles. Current availability, duration and prices are listed in the spa menu. Tell the booking team about injuries, pregnancy, allergies or areas you want the therapist to avoid.

We accept clients 18 years and older for massage services. If you are under 18, we require a parent or guardian's consent and presence during the spa treatment. Because suitability depends on the service, product ingredients and the young guest’s circumstances, contact the booking team before selecting a treatment. The spa may require identification, written consent, a guardian in the room or a different treatment. Adult-only cannabis rituals and other restricted services cannot be assumed suitable for minors. Share the guest’s exact age, preferred service and any relevant health or mobility information. Do not complete an online booking for a minor until the branch has explicitly confirmed the arrangements.

Loft Thai Spa does not deliver massage services at this time. However, we are looking into implementing this service in the near future. Appointments are provided at Loft Thai’s Bangkok spa locations, where the team can control room setup, hygiene, products and treatment equipment. If travel is the main concern, ask which branch is most convenient for your hotel, BTS route or planned day. Confirm the location before paying or arranging transport. Services, rooms and specialist equipment can vary by location, so make sure the proposed branch offers the treatment you want. A hotel concierge may help with transport, but only Loft Thai should confirm the appointment itself.

Loft Thai Spa does not offer any pick up services at this time. Guests should arrange their own taxi, ride-hailing service or public transport to the confirmed branch. Bangkok traffic and airport travel times vary considerably, so allow extra time and check the exact map pin rather than searching only by brand name. The booking team can confirm the correct branch address and arrival instructions. If arriving directly from Suvarnabhumi or Don Mueang Airport, leave a generous buffer for baggage, traffic and check-in. Tell the team if a delayed flight may affect the booking, but do not assume the treatment can be held indefinitely.

Yes, we provide specific facial treatments for Men. Men can choose consultation-led facial treatments for cleansing, hydration, comfort and grooming goals. The appropriate ritual depends on skin sensitivity, shaving, active breakouts, current products and recent cosmetic procedures rather than gender alone. Share these details before treatment so exfoliation, massage and product selection can be adapted. Avoid shaving immediately before an intensive facial if it usually irritates your skin, and mention beard areas that need special care. Compare the steps, duration and products of each option rather than assuming one facial suits every man. A cosmetic facial supports appearance and comfort but does not replace dermatological care.

Accessibility can differ by branch, building entrance and treatment-room location. Please contact Loft Thai before booking with your mobility requirements so the team can confirm the most suitable branch, route and room before you travel. When contacting the team, describe wheelchair dimensions, transfer needs, step-free access requirements and whether a companion will attend. Ask about the entrance, lift, restroom and treatment-bed setup at the proposed location. Advance confirmation is important because accessibility at one Bangkok branch does not automatically describe every branch or room. Explain whether you can transfer independently and which positions are comfortable. The team can then assess the safest room and treatment format instead of making assumptions when you arrive.

Opening hours and final appointment times can vary by branch and may change on public holidays. Use the live booking page or contact the selected location for the current schedule. Plan to arrive about 15 minutes before your confirmed appointment so there is time for check-in and preparation. Popular evening and weekend appointments can fill first, and a treatment’s duration affects the latest possible start time. Check the selected service and branch when booking instead of relying on a general closing time. Your written confirmation is the best reference for the appointment date, arrival time and location. If you need a late appointment, ask for the latest available start time for that exact treatment rather than the building’s closing time.

Loft Thai offers professional facial treatments in Bangkok for cleansing, hydration, skin comfort and a more refreshed appearance. Options include classic and intensive facials, treatments designed for men, Hydrafacial-style services and signature rituals using selected professional skincare ranges. A consultation should consider sensitivity, active acne, shaving, retinoids, allergies and recent cosmetic procedures before products or exfoliation are chosen. Cosmetic facials support a skincare routine but do not diagnose or treat a medical skin condition, and results vary by person. Compare each facial’s current steps, duration, products and booking conditions before reserving, then tell the therapist what your skin is experiencing rather than selecting only by a promised result.

Loft Thai welcomes guests at three spa locations in central Bangkok: Sukhumvit 38 near BTS Thong Lo, Sukhumvit 71 near BTS Phra Khanong and Sukhumvit 24 near BTS Phrom Phong. Each branch has its own room configuration, operating schedule and treatment availability, so select the location as part of the booking rather than assuming every service is offered everywhere. Use the exact map link supplied in your written confirmation on the day of travel, because Bangkok listings and travel times can change. For specialist facials, couples’ rooms, groups or accessibility needs, ask the team to confirm the most suitable branch before arranging transport or making payment.

Therapist availability varies by branch, treatment and appointment time. If you prefer a male or female therapist, mention it when booking. The team will confirm what is available, but a specific therapist or therapist gender cannot be guaranteed until the appointment is confirmed. Make the request before choosing a time, especially for couples or group appointments where several therapists are needed. If the requested therapist profile is unavailable, the team can suggest another time, branch or service. Professional conduct, draping and privacy standards apply regardless of the therapist’s gender. Confirm the request in writing when it is essential to your comfort, and recheck it at reception before the treatment begins.

Treatments are provided in private rooms. Guests are welcome to share modesty, privacy or therapist preferences when booking, including a request for a female therapist where available. The team can explain the room setup and confirm what can be arranged at the selected branch. Mention any faith-related needs in advance, such as modesty, therapist gender, room privacy, product ingredients or timing around prayer. Staff can confirm what is possible for the chosen treatment and branch without making assumptions. For couples or groups, explain whether guests need separate rooms or synchronized appointment times. Ask how changing and professional draping work for the selected service, because clothed Thai massage and oil-based massage have different room and clothing requirements.

Group capacity depends on the branch, treatment type, room configuration and therapist schedule. Share the number of guests, preferred services, date and time with the booking team so appointments can be coordinated without assuming that every guest can begin at exactly the same time. For an accurate group spa booking in Bangkok, provide the guest count, treatment choices, preferred branch, date and acceptable time window. Also mention whether everyone must start together, whether couples’ rooms are required and whether any guest has accessibility or privacy needs. The team can then build a realistic schedule and confirm deposits or package conditions.

Most massage and spa appointments are intended for guests aged 18 or over. A younger guest requires advance approval plus a parent or guardian’s consent and presence, and some services or products may remain adult-only. Contact the spa before booking so age, treatment format and supervision can be confirmed. Age is only one suitability factor. Pressure, heat, mobility, skin condition, allergies, medication and the ability to communicate discomfort also matter. A guardian should not choose a strong or adult treatment simply because it appears on the menu. The booking team can recommend a gentler format or explain when a service should be postponed.

Loft Thai uses professional massage oils and aromatic blends selected for its oil-based treatments, including products associated with Eau de Spa and treatment-specific formulas. The exact oil can vary by ritual, branch and current supply, so ask what will be used for your appointment rather than relying on a general brand description. Before booking, disclose fragrance sensitivity, nut or botanical allergies, pregnancy and any previous reaction to oils or cosmetics. When an ingredient matters, request the complete formula because the featured botanical is only one part of a product. Natural, organic or premium wording does not guarantee suitability for every guest, and the therapist should adapt or postpone product use when safety is uncertain.

Eau de Spa is a professional spa-product brand presented around French skincare know-how and ingredients associated with Thailand. Loft Thai may use selected Eau de Spa oils, body-care or skincare products within particular massages, scrubs, wraps or facials; the exact product depends on the confirmed ritual. Brand positioning does not determine whether a formula suits an individual guest. Ask which cleanser, oil, mask or finishing product will be applied and review the complete ingredient list when fragrance, allergy, pregnancy or skin sensitivity is relevant. Product use supports the sensory and cosmetic experience of a spa treatment, but it should not be described as a guaranteed medical or skin result.

Loft Thai states that its massage therapists receive professional training and ongoing development, including Thai massage education connected with UTTS or other role-appropriate instruction. Training and experience can differ by technique, seniority and appointment, so request a therapist with relevant experience when booking a specialist massage. Credentials do not replace consultation: disclose injuries, recent surgery, pregnancy, medication, reduced sensation and pressure preferences before treatment, then continue giving feedback during the session. A trained therapist should be able to explain the planned approach, adapt pressure and positioning, and stop when necessary. If a specific certificate or practitioner background matters, ask the booking team to confirm it for the therapist assigned to your appointment.

A cosmetic facial may be possible when acne is mild, but the treatment must be chosen around the condition of the skin. Tell the team about active breakouts, irritation, prescribed products, retinoids and recent procedures before the appointment. Painful, inflamed, infected or medically treated acne should be assessed by a dermatologist; a spa facial is not acne treatment. Avoid aggressive scrubbing, extraction or a new active ingredient simply to obtain a faster result. Bring the names of current acne products and follow your prescriber’s instructions. A consultation-led facial may prioritize gentle cleansing and hydration, while deep, painful or scarring acne needs appropriate dermatological care.

Consuming cannabis products before a massage at Loft Thai Spa is not recommended, as we have policies prohibiting the use of drugs or alcohol on the premises. Additionally, the effects of cannabis can vary from person to person and can include impaired judgment, increased heart rate, and decreased motor skills, which may make it unsuitable for use prior to a massage. Loft Thai cannabis spa rituals use topical products and are not an invitation to arrive intoxicated. Tell the team about prescribed cannabis, other medication, allergies or skin sensitivity before booking. If judgement, balance or communication is impaired, treatment may be postponed because the therapist needs reliable feedback about pressure, heat and comfort.

Share every known allergy, fragrance sensitivity and previous reaction before booking and again during consultation. Product formulas contain multiple ingredients, so the featured botanical or oil is not the only possible trigger. The spa may adapt or postpone a service; for severe allergies, active reactions or uncertainty, seek advice from an appropriate healthcare professional first. Do not rely only on a product’s headline ingredient or a patch test performed elsewhere. Bring the exact allergy information and ask which cleansers, oils, masks, adhesives or fragrances will touch the skin. If symptoms are active on the appointment day, postponing may be safer than attempting to work around them.

Loft Thai has appeared in beauty, travel and hospitality coverage, including recognition connected with ELLE, The Standard and international spa or tourism publications. Its production FAQ also references distinctions for body scrub, office-syndrome massage and Bangkok spa experiences from different years. Award names, categories and rankings can change, so verify the original publisher, date and scope before treating any badge as current. Recognition is useful social proof, but it should be considered alongside recent guest reviews, therapist training, hygiene, transparent pricing and the exact treatment offered today. The Loft Thai press room and review pages provide better context than an isolated award logo or an undated third-party list.

UTTS refers to Thai massage education associated with the Universal Therapy and Thai Massage School. A course may cover traditional Thai massage foundations such as safe positioning, pressure techniques, assisted movement, stretching, professional conduct and relevant theory, with a certificate issued after the program’s requirements are completed. The exact curriculum, hours and assessment depend on the course, so a certificate title alone does not describe every therapist’s experience or specialist ability. When choosing a Thai massage in Bangkok, consider practical experience, consultation quality and whether the therapist adapts pressure and movement to your comfort. Ask Loft Thai for current credential details when a particular qualification is important to your booking.

Loft Thai operates as a professional spa business in Thailand and presents therapist training, hygiene procedures and past industry recognition as part of its quality standards. Certifications and public programs can change, expire or use different scopes, so a historical badge should not be treated as permanent proof for every branch or service. If a specific Thai government licence, SHA status, therapist credential or insurance document matters to your decision, ask the team for the current name, issuing body, validity and location covered. Certification supports due diligence, but guests should still complete the consultation, disclose relevant health information and confirm that the selected massage or facial is appropriate for their needs.

Loft Thai states that hygiene and cleanliness are central to its spa operations. Treatment rooms, linens, reusable tools and high-touch areas should be prepared between guests according to the procedure required for each massage, facial or body treatment. Guests can support a safe environment by arriving clean, reporting contagious symptoms and following staff instructions. If you have concerns about single-use items, facial tools, product dispensing or laundry, ask the selected branch before booking. Historical SHA or other hygiene badges may show past participation in a public program, but they should not replace current operating practices. Report any issue to reception immediately so it can be addressed before the treatment continues.

There is no reliable number of spa treatments that can promise to clear pimples. Breakouts have different causes and may require a dermatologist-led plan. A suitable cosmetic facial can focus on gentle cleansing, hydration and skin comfort, but it should not replace medical acne care or be presented as a guaranteed result. For acne-prone skin, consistency and avoiding irritation matter more than booking repeated aggressive facials. Tell the therapist about prescription retinoids, recent peels and products that cause dryness. Photographs taken in different lighting are not reliable proof of progress, and no ethical spa should promise that a fixed package will clear acne.

Loft Thai’s cannabis spa services are adult spa rituals using topical products; they do not involve smoking, vaping or intoxication. Guests must meet the current minimum-age and booking conditions. Suitability also depends on allergies, skin sensitivity, pregnancy, medication and the complete product formula, so confirm these points before reserving. Adults should still review the full topical formula and avoid assuming that CBD or cannabis branding guarantees a therapeutic effect. Tell the booking team about allergies, recent procedures and any advice from a healthcare professional. Choose the ritual for its spa format, pressure and products, not as a substitute for medical care.

Pregnancy does not make every spa service suitable. Contact the spa before booking with your stage of pregnancy and relevant health context, and obtain guidance from your obstetrician, midwife or other qualified professional where appropriate. Positioning, pressure, heat and product choice may need to be adapted, and Loft Thai may recommend postponing or choosing another service. Do not book a standard deep-tissue, hot-stone, abdominal or strong stretching treatment and expect it to be converted automatically. Request a pregnancy-appropriate appointment in advance, disclose any complications or symptoms and follow your maternity care provider’s advice. Comfort and suitability can change across trimesters and from one pregnancy to another.

A few temporary blemishes can appear after a facial, but repeated or severe breakouts should not automatically be called ‘purging.’ Irritation, occlusive products, aggressive exfoliation, extraction, changes to acne medication or an unrelated flare may all look similar. Tell the therapist about acne, retinoids and recent reactions before treatment, then keep aftercare gentle and follow any instructions from your prescriber. Do not squeeze new lesions or book another strong facial to correct the reaction. Contact the spa when redness or breakouts are unexpected. Painful, deep, spreading or scarring acne, significant swelling, blistering or signs of infection should be assessed by an appropriate healthcare professional.

Extractions are not required in every facial. They may be considered for selected superficial blackheads or whiteheads, but aggressive squeezing can cause pain, irritation, broken skin, infection, dark marks or scarring. Deep, inflamed, cystic or uncertain lesions should not be treated as routine spa extractions. Ask what will be extracted, how tools and skin are prepared, and whether you can decline that step. Do not assume more redness means a more effective facial. If acne is painful, persistent or leaving scars, seek appropriate dermatological care. A gentler cleansing and hydration facial may be more suitable when skin is sensitive, irritated or already using strong acne products.

Yes, it is possible to visit our spa without a reservation, but we highly recommend booking your spa treatment or massage at least 24 hours in advance or even 72 hours in advance to ensure availability and the best possible experience. Walk-ins are accepted only when a suitable room and therapist are available, so they are less reliable for evenings, weekends, couples, groups and specialist treatments. Booking ahead also lets the team confirm the correct branch, duration, price and any privacy or health considerations. Keep the written confirmation for arrival. If you do arrive without a reservation, ask reception to explain the available treatment, total duration and price before agreeing, rather than assuming the full online menu is immediately available.

Reserve through Loft Thai’s official booking page or contact the reservation team using the phone, WhatsApp, LINE or contact details published on the website. Before submitting, confirm the treatment, duration, branch, date, preferred time, guest count and a reliable contact method. Add therapist, privacy, accessibility, pregnancy or allergy requests before the appointment is assigned. A form submission or chat message is a request, not proof that a therapist and room have been reserved; wait for a written confirmation. Review any deposit, voucher, cancellation or payment conditions attached to that confirmation. Keep the booking reference and exact map location, and contact the team promptly if travel delays or plans change.

Cash, major cards, Thai QR payment and selected digital payment methods may be available, but options can differ by branch or booking route. Confirm the accepted method when reserving, especially for deposits, vouchers, international cards or company payments. Do not send card details through an informal message. Use the payment method supplied in the official booking flow and keep the receipt or transaction reference. Currency conversion, overseas-card acceptance and corporate invoice requirements should be checked before the appointment, not after the service has been completed. Ask whether a deposit is required, whether the remaining balance is paid at the branch and which currency will be charged. Voucher and promotional bookings may use different payment conditions.

It is possible to customize spa treatments at many spas, including Loft Thai Spa. The level of customization available may depend on the specific spa and the type of treatment you are interested in. Some spas offer a variety of services that can be combined or tailored to meet your specific needs, while others may have set packages or services that cannot be altered. If you would like to customize your treatment, it's best to discuss your preferences and goals with the spa staff when making your appointment. We can help you determine the best options for your needs and provide you with more information on the services and packages available. Useful requests include pressure, room temperature, scent, music, therapist preference and areas to avoid. Confirm any change to duration, products or package inclusions before arrival, because not every element can be substituted.

Cancellation, deposit, voucher, refund and exchange conditions depend on the booking or offer purchased. Review the terms shown during confirmation and contact the spa as early as possible if plans change. The conditions attached to the confirmed reservation take priority over older general FAQ wording. When contacting the team, include the booking name, date, branch and confirmation number. Do not assume that changing a guest name, treatment, branch or appointment time is always free. Promotions and vouchers may have separate validity and redemption rules, so save the terms displayed at purchase. Request any cancellation or change through an official contact channel and keep the written acknowledgement. The timestamp can matter when a notice period applies.

To use your spa voucher, please insert the voucher code during your booking request. Find out more at: https://www.loft-thai.com/booking/ Check the voucher’s code, value or eligible treatment, validity period, branch conditions and whether advance booking is required. Enter or quote the code exactly as issued and bring the confirmation on the appointment day. A voucher does not guarantee availability, and any price difference, exclusions or remaining balance should be confirmed before treatment. Do not publish the code or send it to an unverified account, because it may function like a payment credential. Ask how partial redemption, guest-name changes and expired vouchers are handled before reserving.

You can call the spa directly to inquire about any available packages or services for pre-wedding preparation. We can provide you with details on the services offered, pricing, and any restrictions or requirements. It's always best to plan ahead and book your appointments in advance to ensure availability, especially if you have a specific date in mind. For wedding planning, share the date, number of guests, preferred services and any skin sensitivity well in advance. Avoid scheduling a first-time intensive facial or unfamiliar body treatment immediately before the event. The team can suggest a realistic sequence using current packages, but cosmetic outcomes and availability cannot be guaranteed.

Guests may request a preferred pressure level, therapist gender, room temperature, music volume, scent, draping adjustment, areas to avoid or extra support for positioning. You can also disclose allergies, pregnancy, recent procedures, injuries or mobility needs so the team can assess whether the treatment should be adapted or changed. Make important requests before booking because a specific therapist, private-room configuration, product substitution or synchronized group start depends on branch availability. During the massage or facial, continue giving feedback; consent can be changed at any time. Requests for unsafe techniques, medical treatment, sexual services or changes that conflict with the confirmed package will not be accepted. Ask for written confirmation when a detail is essential.

We recommend wearing comfortable, loose-fitting clothing during your treatment. Avoid anything too tight or restrictive, as it can hinder the therapist's ability to properly perform the massage or treatment. You will also be provided with disposable underwear and you will be asked to remove your clothes and to lie down on the table for the treatment. Our therapists will use draping techniques to ensure your privacy and comfort at all times. If you have any concerns or questions regarding appropriate clothing, please do not hesitate to ask us before your treatment. Traditional Thai massage is normally performed in comfortable spa clothing, while oil-based services use professional draping. Remove only what the therapist explains and only to your comfort level. Ask in advance if modesty, religious clothing or mobility makes changing difficult.

It is recommended to eat a light meal before a massage, as having a full stomach can make you feel uncomfortable during the treatment. However, it is best to avoid heavy or greasy foods as they can cause stomach discomfort. It is also important to stay hydrated before a massage, so be sure to drink plenty of water leading up to your appointment. A light meal one or two hours beforehand is often more comfortable than arriving very full or fasting for a long period. Individual needs differ, especially with diabetes, pregnancy or medication, so follow appropriate personal advice. Avoid using a massage appointment as a reason to change a medically required eating schedule.

Do not arrive intoxicated, and avoid alcohol before a massage or heat-based spa ritual. Alcohol can affect judgement, hydration, balance and sensitivity to pressure or temperature, so the spa may postpone treatment when it cannot proceed safely. After the appointment, follow any personal medical guidance and avoid assuming that a fixed waiting time is suitable for everyone. Hydrate normally and eat appropriately before the appointment. Tell staff if you feel unwell, light-headed or unable to give clear feedback. A massage is not a way to speed alcohol recovery or treat a hangover, and the team should prioritize safe communication over completing the booking.

It is recommended to leave any jewelry, watches, and smartphones at home or in a secure location before your spa treatment. Some treatments, such as massages, may involve the use of oils or lotions, which could damage or discolor these items. Additionally, it is important to disconnect and fully relax during your spa treatment for maximum benefits, so it's best to leave any distractions or valuables behind. If you must bring your phone with you, make sure it is on silent mode and will not disturb your relaxation. Loft Thai cannot make every personal item risk-free, so bring as few valuables as possible and follow the branch’s storage instructions. Remove anything that could catch, press into the skin or interfere with facial, scalp, hand or foot work. Check the room before leaving.

Arrive about 15 minutes before the confirmed appointment and verify that you are at the correct Loft Thai branch. Reception will confirm the booking and may ask you to complete a consultation covering contact details, pressure preferences, allergies, pregnancy, injuries, medication, recent procedures and other information relevant to the service. Ask questions before changing or entering the treatment room, and mention any privacy, accessibility or therapist request that was agreed during booking. The therapist should explain the treatment format, clothing or draping and areas to avoid. Late arrival may shorten the available treatment time. Keep valuables to a minimum and treat the written booking confirmation as the reference for date, branch, service, duration and price.

Do not schedule an unfamiliar or intensive facial immediately before a wedding, photo shoot or other major event. Skin can respond with temporary redness, dryness, sensitivity or breakouts, and individual recovery time is unpredictable. If the treatment is new to you, test it several weeks earlier and avoid changing multiple products at the same time. For a facial your skin already tolerates, discuss a conservative appointment window with the practitioner and leave enough time for any reaction to settle. Avoid promises of guaranteed ‘event-day glow.’ Tell the team about retinoids, peels, injectables, allergies and recent procedures before confirming the treatment.

Tell the practitioner exactly which retinoid, acids, scrubs, acne treatments and prescription products you use before the facial. These products can increase dryness or irritation, but you should not stop prescribed medication based only on general spa advice. Follow the prescriber’s instructions and ask how the planned exfoliation, extraction or device treatment interacts with your routine. Also disclose sunburn, broken skin, recent waxing, shaving, peels, laser treatment or injectables. When suitability is uncertain, the safest option may be a gentler facial or postponement. Bring product names or photographs of the labels so the consultation is based on the actual formulas rather than memory.

If you don't feel comfortable or well during your treatment, please let us know within the first 10 minutes of your service. After this time, no refunds will be allowed. We want you to have the best experience possible at Loft Thai Spa, so please let us know if there is anything we can do to make you more comfortable during your treatment. You may ask to change pressure, position, draping, temperature, music or product use, and you may stop the treatment at any time. Do not wait until the end to report sharp pain, numbness, dizziness, breathing difficulty, anxiety or a possible allergic reaction. Clear feedback helps the therapist respond promptly.

We ask that all electronic devices be turned off and if possible kept out of the spa treatment room to ensure the relaxation of all guests. If you need the phone for translation, accessibility, an emergency contact or your booking confirmation, tell the team and keep it silent. Photography, video and calls can compromise other guests’ privacy and relaxation. Do not record staff or treatment areas without explicit permission, and avoid placing electronics where oil, water or heat could damage them. Use the branch’s storage option if available and check that you have collected the device before leaving. Smartwatches should also be silenced when notifications could interrupt the room.

We will do our best to accommodate therapist requests, but it is subject to availability. Yes, you may request a named therapist, therapist gender or particular experience level when booking. Requests remain subject to the selected service, branch, schedule and absence cover, so obtain confirmation rather than assuming a previous therapist is working. If that person is unavailable, the team can suggest another appointment or suitably trained professional. Share technique and pressure preferences as well as a name. For couples and groups, specify whether every guest has a therapist preference, because coordinating several people may reduce available appointment time choices.

A massage should not feel sharply painful. Some techniques may feel firm or intense, but pressure, pace, position and range of movement should remain within your comfort. Tell the therapist immediately about pain, numbness, dizziness, instability or anxiety so the technique can be adapted or stopped; pain is not proof that a treatment is effective. Before the session, describe the pressure you normally enjoy and any tender, injured or numb areas. Strong Thai, sports or deep-tissue work is not appropriate for everyone. The therapist should adapt to useful feedback rather than pursue intensity, and a spa massage should never replace assessment of unexplained or worsening pain.

It depends on the type of massage you are receiving. For a traditional full body massage, it is common to be fully undressed and covered with a sheet or towel for modesty. However, some spas may offer partial body massages or massages where you can remain fully clothed. It is best to consult with your therapist before the treatment to understand the protocol and ensure you are comfortable with the process. You should never feel pressured to undress beyond what the treatment requires. The therapist will leave privacy for changing and use towels or sheets to expose only the area being worked on. Traditional Thai massage is generally clothed; oil massage usually involves more undressing with secure draping.

Yes. Falling asleep during a relaxing massage is common and is not disrespectful to the therapist. You do not need to apologize for light snoring or for becoming quiet. The therapist may still wake or check with you when changing position, adjusting draping or confirming pressure. Sleep should not prevent you from reporting sharp pain, numbness, excessive heat, breathing difficulty or discomfort, so respond when the therapist asks for feedback. If you know that you sleep deeply, mention it before the session and agree on how position changes will be handled. The aim is comfort and professional care, not staying awake to perform spa etiquette.

You may talk or remain quiet during a massage; neither choice is impolite. Some guests relax through conversation, while others prefer silence after the consultation. You do not need to make small talk for the therapist’s benefit. Communication is important when it affects the treatment: speak up about pressure, pain, temperature, draping, position, music, scent or an area you do not want touched. A therapist may ask short practical questions even during a quiet session. If you prefer minimal conversation, say so politely at the beginning. Professional boundaries still apply, and sexual comments, intrusive personal questions or recording without permission are not appropriate.

we do not have any service charge. However, it is customary for our clients to tip our staff for the services they have provided. The amount of tip is usually left to the discretion of the client and can be given directly to the staff member. If you are unsure of the appropriate amount, a general guideline is to tip 10-20% of the service cost. Check the current bill before deciding because packages, promotions and payment channels may display charges differently. A tip should remain voluntary and reflect your own experience; it is not required to secure better treatment. Ask reception if you want to know whether tips can be paid by card or should be given directly.

Depending on the branch, treatment and package, Loft Thai may offer water, local tea or a small Thai refreshment after the session. Examples referenced in the original FAQ include mango sticky rice and traditional sweets, but the selection is not identical for every appointment and may change with availability. Treat refreshments as hospitality unless they are specifically listed in the confirmed package. Tell staff about food allergies, diabetes, pregnancy, religious requirements or other dietary restrictions before consuming anything, and ask what ingredients are served that day. If a lounge period, meal or particular refreshment is important to the experience, confirm it during booking rather than relying on an older article or photograph.

Mild, short-lived tenderness can occur after some forms of bodywork, but significant or worsening pain should not be dismissed as normal. Rest, return to activity gradually and contact the spa if you need to clarify what was performed. Seek appropriate medical advice for severe, persistent or concerning symptoms, or for swelling, weakness, breathing difficulty or an allergic reaction. Note when symptoms began, where they occur and whether they are improving, then share this clearly if you contact the spa or a clinician. Do not book another intense session to ‘work through’ unexplained pain. A massage should not delay evaluation of an injury, infection, allergic reaction or other medical concern.

After a massage or facial, the therapist normally gives you a short period to sit up, dress and collect your belongings. Treatment rooms must then be cleaned and prepared for the next guest, so they are not intended as private lounges for an extended stay. Move slowly if the room is warm or you have been lying down for a long time. If you feel dizzy, unwell or need assistance, tell the therapist rather than leaving quickly or remaining alone. Refreshments may be served in another area depending on the branch and booking. For additional relaxation time, choose a package that explicitly includes lounge, hydrotherapy or other post-treatment facilities instead of assuming the room remains available.

Of course, you can request an invoice for your massage or treatment. However, to ensure that everything is prepared and ready for you, it's best to mention this request during your booking. Our team will then be able to prepare the invoice for you, so you can have it ready upon arrival or after your treatment. If you have any questions or concerns regarding the invoice, please don't hesitate to reach out to us and we'll be happy to assist you. Provide the legal name, address, tax details and any required company reference before payment whenever possible. Confirm whether the document will be a receipt, tax invoice or other format and how it will be delivered. Corrections may take time once the transaction has been processed, so review all details carefully.

Massage should not be described as flushing unspecified toxins from the body. Your liver, kidneys, lungs and digestive system handle normal waste processing, and a spa treatment is not a detoxification procedure. Drink according to normal thirst, climate and personal medical guidance; there is no need to force large amounts of water to make a massage ‘work.’ A glass of water may simply feel welcome after lying in a warm room. Mild temporary tenderness can occur after some bodywork, but significant or worsening symptoms are not proof of toxin release. Contact the spa or seek appropriate medical advice when pain, swelling, weakness, breathing difficulty or another concerning reaction develops.

For a slower, oil-based ritual, compare aromatherapy or holistic oil massage. Choose traditional Thai massage for clothed pressure and assisted movement, or a private couples experience when two guests want to share the same appointment. Desired pressure, use of oil, duration and sensitivity to heat are more useful selection criteria than promises about a particular outcome. For a first visit, describe whether you prefer clothed or oil-based massage, light or firm pressure, and any sensitivity to fragrance or heat. Aromatherapy oil and Swedish-style treatments generally suit guests seeking a slower flow, while strong stretching or deep tissue may feel more active. Longer duration does not automatically mean better suitability.

A suitable facial treatment depends on the skin’s current condition, sensitivity and routine rather than one universal ‘best’ option. Loft Thai offers cleansing, hydrating, intensive, men’s and signature facial formats, with steps and products varying by service. Before choosing, mention active acne, irritation, shaving, allergies, retinoids, prescription products, recent peels, injectables or other cosmetic procedures. A consultation may indicate a gentler ritual or that treatment should be postponed. Professional facials can support cleansing, hydration, skin comfort and a refreshed appearance, but they do not diagnose skin disease or guarantee lifting, acne clearance or permanent results. Compare the current facial pages and select by process, tolerance, duration and product suitability.

Couples can choose a side-by-side massage or a longer package combining massage, body care, facial care or private relaxation. The best option depends on duration, budget, preferred pressure and whether both guests want the same treatment. Check the current inclusions and eligible branch before booking; individual responses are not guaranteed. Decide whether both guests want the same pressure and treatment or only want to share the room and timing. Couples can compare oil massage, Thai massage and multi-step packages, then confirm branch eligibility and room availability. Each guest should complete an individual consultation and may request different adaptations. Book early for weekends, anniversaries and holidays, and verify whether the package includes refreshments, hydrotherapy or facial steps rather than relying on the package name alone.

We recommend booking during weekdays between 10 am and 3 pm to avoid peak times. Weekends tend to be very busy, so booking during the week is the best way to ensure a slot is available. Weekday daytime appointments often provide more choice, but availability changes by branch, therapist and service length. Book earlier for weekends, public holidays, couples, groups and specialist facials. If your schedule is flexible, share several time windows and acceptable branches. Only the confirmed appointment guarantees the slot; a submitted request is not enough. Longer packages and requests for a named therapist need more planning than a single standard massage, so reserve them as soon as travel dates are stable.

We offer various promotions and discounts throughout the year, please check our website or social media for the latest offers. Find out more at: https://www.loft-thai.com/special-offer/ Offers may be limited by dates, branches, treatment combinations, payment methods, advance purchase or voucher rules. Read the current terms before paying and compare the final value with standard pricing rather than relying on an old social post. Confirm whether the promotion can be combined with another discount and whether rescheduling or refunds are restricted. Take a screenshot or save the offer confirmation, including inclusions and expiry. A lower price should not replace checking treatment suitability, duration and the correct branch.

For a first massage, 60 minutes is often enough to understand the therapist’s style, discuss pressure and experience how your body responds without committing to a long session. Choose 90 minutes when you already know you enjoy massage, want a slower full-body pace or need more time for several areas. Duration does not make a treatment automatically stronger or more effective. The massage style, consultation, pressure and your comfort matter more. Tell the booking team that it is your first appointment, mention injuries or sensitivities, and choose a shorter, adaptable treatment rather than an intense technique selected only because it sounds comprehensive.

There is no universal massage schedule. Some guests book occasionally for relaxation or travel recovery, while others prefer regular appointments because they enjoy the routine. Frequency should reflect your goal, budget, response to treatment and any advice from an appropriate healthcare professional. More massage is not automatically better, and repeated strong work on sore or irritated areas may be unhelpful. Start with one session, notice how you feel during the following days and discuss the next appointment without purchasing a long package solely on a promised result. Persistent pain, weakness, swelling or neurological symptoms need suitable medical assessment rather than increasingly frequent massage.

A professional facial can be worthwhile for consultation, careful cleansing, hydration, relaxation and a short-term refreshed appearance, but it is not essential for everyone and should not promise permanent change. Value depends on the treatment steps, products, practitioner, skin tolerance, cost and what you expect. There is no required monthly schedule. Begin with one suitable facial, observe the skin afterward and decide whether occasional or regular visits fit your routine. Consistent gentle home care and sun protection remain important between appointments. Persistent acne, painful lesions, scarring or an uncertain skin condition needs appropriate dermatological assessment rather than an expensive series of spa facials.

A massage primarily works with the body’s soft tissues through pressure, gliding, compression or assisted movement, depending on the style. It may be clothed, as in traditional Thai massage, or oil-based. A facial focuses on the face and often includes cleansing, exfoliation, masks, hydration and facial massage selected for the skin’s current condition. Both can feel relaxing, but neither should be presented as a guaranteed medical treatment. Choose a massage according to pressure, movement, oil, heat and body comfort; choose a facial according to sensitivity, acne, shaving, allergies, current products and recent procedures. A spa package may combine both, with a separate consultation for each part.

Appointments begin promptly at the time scheduled. If you arrive late, your treatment may be shortened depending on availability. This is to ensure that the therapist is on time for the next appointment. It is suggested that you arrive 15 minutes prior to fully enjoy your pre-treatment experience. Call the spa as soon as you know you may be delayed and confirm the branch. Depending on the next booking, the team may shorten, adapt or reschedule the appointment, and the original price or cancellation terms may still apply. Arriving early protects consultation and changing time without affecting another guest’s treatment.

Complete the consultation honestly and share pregnancy, allergies, recent surgery or cosmetic procedures, medication, injuries, reduced sensation and any condition that could affect pressure, heat, positioning or products. Speak up throughout the session. Spa information is not a medical assessment, so obtain appropriate professional advice when a condition or symptom makes suitability uncertain. Do not use massage to postpone medical assessment of unexplained pain or other symptoms. Choose a trained therapist, ask what the service involves and give immediate feedback about sharp pain, numbness, dizziness, breathing difficulty or skin reaction. The safest treatment is one that can be adapted or stopped without pressure to continue.

A Loft Thai spa visit begins with check-in at the confirmed Bangkok branch and a short consultation about the chosen service, pressure, allergies, injuries, pregnancy, recent procedures and comfort preferences. Staff will explain changing, professional draping and the room setup before the treatment starts. During a massage or facial, communicate about pressure, heat, products, position and privacy; you may request an adjustment or stop at any time. Afterward, allow time to dress and follow any practical aftercare guidance, with refreshments depending on the appointment. Arrive about 15 minutes early, bring minimal valuables and keep your booking confirmation. Exact steps vary by treatment, package and branch, so review the current service page before visiting.

It is always recommended to shower before your spa treatment to ensure that your skin is clean and to help with relaxation during the treatment. However, some treatments may require you to be in a specific state, such as having a certain level of oil on your skin, so it is best to consult with your therapist before showering. Additionally, our spas provide shower facilities for you to use before your treatment, so feel free to ask about this option as well. A normal shower is helpful after travel, exercise or heavy sunscreen, but avoid aggressive scrubbing, shaving or strong new products immediately before a facial or body treatment. Ask whether the selected package includes a shower. If you have an active rash, infection, open wound or contagious illness, contact the spa before attending.