Terms & Conditions

01 · Agreement

Scope & Acceptance

These Terms & Conditions (“Terms”) govern bookings, purchases and services supplied by Loft Thai Spa & Wellness (“Loft Thai”, “we”, “us” or “our”) at Sukhumvit 24, Sukhumvit 38 and Sukhumvit 71, Bangkok, and through our website, reservation channels, telephone, email, WhatsApp, LINE and approved payment links.

By making a booking, paying a deposit or other amount, purchasing or using a voucher, or receiving a service, you confirm that you have read and accepted these Terms. If you book or purchase for another guest, you must make the relevant Terms available to that guest and you remain responsible for the booking and payment obligations unless we agree otherwise in writing.

Order of precedence. Mandatory Thai law applies first. Any specific written terms shown for a treatment, package, promotion, voucher, payment link or booking confirmation apply next. These general Terms apply where no more specific term has been stated.

02 · Reservations

Reservations & Confirmation

• An enquiry, submitted form, selected time or automated message is not a confirmed appointment. A booking is confirmed only when Loft Thai issues confirmation and any required payment has cleared.
• All appointments are subject to branch, room, therapist, equipment and treatment availability.
• You must check the branch, date, time, treatment, duration, guest count, price and special conditions in your confirmation and notify us promptly of any error.
• Therapist gender, named therapist, room type and simultaneous couple arrangements are requests unless expressly confirmed in writing.
• We may require full or partial advance payment for selected services, groups, couples, long treatments, specialist therapists, peak periods or promotions.

03 · Advance Payment

Deposits & Advance Payments

Unless a specific written offer says otherwise, any deposit or advance payment secures therapist time, a treatment room and operational capacity for the confirmed appointment. Deposits and advance payments made for a guest-requested booking are non-refundable, including where the guest changes travel plans, becomes unavailable, books the wrong branch or service, or does not attend.

Where the guest gives at least 24 hours’ notice before the appointment start time, the amount paid may be transferred once to a rescheduled appointment, subject to availability and completion within any original voucher, promotion or package validity period. No cash or card refund is provided merely because a booking is rescheduled.

This clause does not remove any refund, cancellation or other remedy that cannot lawfully be excluded, including where Loft Thai fails to provide the confirmed service and no reasonable alternative is accepted by the guest.

04 · Guest Changes

Changes & Cancellations

• 24 hours or more before the appointment: one date or time change is permitted without a rescheduling fee, subject to availability. Any price difference, changed service or upgrade remains payable.
• Less than 24 hours before the appointment: the booking is treated as a late cancellation. The deposit or advance payment is forfeited and any voucher used for that appointment may be treated as redeemed.
• More than one change: we may require a new deposit or full payment before confirming another appointment.
• Notice is effective only when received and acknowledged by Loft Thai through an official contact channel. Sending a message does not itself prove acceptance of a change.

The 24-hour period is calculated from the scheduled appointment start time in Bangkok time (ICT, UTC+7).

05 · Timing

Late Arrival & No-Show

Please arrive at least 10 minutes early for consultation, preparation and changing. A late arrival may result in a shortened treatment so that the next guest is not delayed; the full confirmed price remains payable. We do not guarantee that lost treatment time can be extended or moved to another day.

A guest who has not arrived and has not contacted the branch may be treated as a no-show. No-shows and late cancellations are charged at the full amount paid or secured, and any deposit, prepaid appointment, package credit, promotional voucher or gift voucher allocated to the booking may be forfeited or marked as redeemed, to the extent permitted by law.

06 · Gifting

Gift Vouchers & Gift Boxes

• Standard Spa Value Vouchers and Gift Box vouchers are valid for 12 months from purchase, unless the voucher itself states another lawful validity period.
• Advance reservation is required and remains subject to branch, service, therapist and room availability.
• Vouchers are single-use, non-refundable, non-transferable and cannot be exchanged for cash, credit or another voucher, except where mandatory law requires otherwise.
• A voucher may be applied only to eligible Loft Thai services. If the chosen service costs more, the balance must be paid. Any unused balance is forfeited unless the voucher or written confirmation expressly permits partial redemption.
• Expiry is not extended for lack of availability on a guest’s preferred date, travel disruption or late booking. Guests should reserve sufficiently early and before the stated expiry date.
• Lost, stolen, copied, altered, expired or already redeemed vouchers may be refused. We may request the voucher code, purchaser information and proof of purchase to validate a claim.
• Physical products included in a Gift Box are subject to availability. An equivalent substitution may be offered where a product becomes unavailable, without reducing the stated voucher value.

Purchases made through another seller, marketplace, hotel, agency or partner may also be governed by that issuer’s terms. Refunds or changes for third-party purchases must be requested from the party that received the payment unless Loft Thai confirms otherwise.

07 · Limited Offers

Promotional & Flash Sale Vouchers

Flash Sale, discounted, partner and campaign vouchers have product-specific conditions shown before purchase or on the voucher, including the selected treatment, first usable date, validity window, eligible branch, blackout dates and waiting period. Those specific conditions take priority over the standard 12-month gift-voucher validity.

• Promotional vouchers are non-refundable, single-use and cannot be exchanged for cash or another service.
• They cannot be combined with another discount, promotion, voucher, reward or membership benefit unless expressly allowed in writing.
• They expire automatically at the end of the stated period. Lost, stolen, duplicated, expired or redeemed vouchers are not replaced.
• Some treatments and packages expressly do not accept discounted vouchers. This includes any service whose current card, booking flow or written confirmation states “discounted vouchers are not accepted”.

08 · Offers

Promotions, Packages & Membership Benefits

Promotions and packages may be limited by date, weekday, time, branch, residency, payment method, service, therapist, capacity or booking channel. They are subject to availability and may be withdrawn for future purchases. A confirmed and paid booking remains governed by its written confirmation and applicable law.

Benefits cannot be stacked unless expressly stated. Images are illustrative; substitutions to non-essential products, refreshments or presentation may be made where reasonably necessary without materially reducing the purchased service. Membership or rewards benefits have their own eligibility, expiry and account rules.

09 · Charges

Prices & Payments

• Prices are in Thai baht (THB). The current booking or checkout total and written confirmation prevail over cached pages, old menus or third-party listings.
• Unless clearly stated otherwise, a treatment price applies per guest. Couple packages expressly priced for two guests are identified as such.
• Payment is due through an accepted method. Bank, card, currency-conversion or issuer charges imposed by a third party remain the guest’s responsibility.
• We may correct an obvious pricing, description or system error before service. If a material correction affects a paid booking, the guest may accept the correction or receive the remedy required by applicable law.
• Chargebacks or payment disputes must not be used to avoid valid cancellation, no-show or voucher conditions. We may provide booking, attendance and communication records to the payment provider.

10 · Wellness Safety

Health & Treatment Suitability

Loft Thai provides spa and wellness services, not medical diagnosis or treatment. Guests must disclose pregnancy, allergies, injuries, recent surgery, skin or scalp conditions, medication and any other fact relevant to treatment safety. Where appropriate, seek advice from a qualified healthcare professional before booking.

We may adapt, postpone, shorten or refuse a treatment where we reasonably consider it unsafe, unsuitable or outside our therapists’ professional scope. Refusal caused by undisclosed, inaccurate or late health information does not automatically create a right to refund. Where Loft Thai cannot safely provide the confirmed service for reasons not caused by the guest, we will offer a reasonable alternative, rescheduling or any remedy required by law.

11 · Premises

Guest Conduct & Personal Property

Guests must behave respectfully toward staff and other guests. Sexual requests, harassment, threats, abusive conduct, intoxication, illegal activity or deliberate damage are prohibited. We may end or refuse service and require the guest to leave; amounts paid may be forfeited where permitted by law.

Please use the storage provided and keep valuables to a minimum. Loft Thai is not responsible for loss, theft or damage to personal belongings except to the extent caused by our proven fault or where liability cannot lawfully be excluded. The guest is responsible for damage caused deliberately or negligently by the guest or anyone in their party.

12 · Operational Changes

Changes or Cancellation by Loft Thai

We may replace a therapist, adjust the room or make a reasonably equivalent operational substitution. If we must materially change or cancel a confirmed service, we will offer, as appropriate, an alternative therapist or treatment, transfer to another branch or date, account credit, or a refund of the affected amount.

If no reasonable alternative is accepted and Loft Thai cannot provide the confirmed service, we will return the amount paid for the unprovided service as required by applicable law. We are not responsible for separate travel, accommodation, missed-connection or other indirect costs except where Thai law provides otherwise.

13 · Digital Services

Website, Communications & Third Parties

Website content is provided for general information and may change. Treatment benefits vary by guest and are not guaranteed. Third-party booking, maps, payment, messaging, review and social platforms operate under their own terms and availability. We are not responsible for their independent acts or omissions, but this does not affect our responsibility for services contracted directly with Loft Thai.

Our website content, branding, photographs and designs are protected by applicable intellectual-property law and may not be copied or commercially reused without permission.

14 · Responsibility

Limitation of Liability

To the maximum extent permitted by Thai law, Loft Thai is not liable for indirect, incidental, special or consequential loss, loss of profit, loss arising from inaccurate or withheld guest information, or loss caused by a third party or event beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, failure to provide a paid service, or any consumer right or liability that cannot lawfully be excluded or limited. Any limitation is applied only to the extent it is fair, reasonable and enforceable under applicable law.

15 · Force Majeure

Events Beyond Our Control

We are not responsible for delay or failure caused by events reasonably beyond our control, including severe weather, flooding, fire, epidemic restrictions, utility or network failure, government action, civil disturbance or transport disruption. We will take reasonable steps to notify affected guests and offer rescheduling, credit or another remedy appropriate to the circumstances and required by law.

16 · Jurisdiction

Governing Law & Disputes

These Terms are governed by the laws of the Kingdom of Thailand. The Thai courts have jurisdiction, without preventing a consumer from using any complaint, mediation or dispute-resolution route available under mandatory law.

Please contact us first so that we can review the booking record and attempt a fair resolution. Nothing in these Terms restricts a guest’s right to contact the Thai Office of the Consumer Protection Board or another competent authority.

If any provision is invalid or unenforceable, it will be limited or removed only to the necessary extent and the remaining provisions will continue. In case of discrepancy between this English version and a translation, the English version prevails unless mandatory Thai law requires otherwise.

17 · Updates

Changes to These Terms

We may update these Terms for future bookings and purchases. The version published or supplied at the time of the relevant transaction applies, together with any specific written terms accepted for that booking, voucher or offer. A later update will not retrospectively remove a right already acquired under a confirmed transaction or mandatory law.

18 · Contact

Contact Us

For a booking change, cancellation, voucher query or complaint, contact Loft Thai through an official channel and include the booking or voucher reference:

• Email — [email protected]
• Telephone — +66 63 487 2308
• WhatsApp — +66 63 487 2308
• Locations — Sukhumvit 24, Sukhumvit 38 and Sukhumvit 71, Bangkok, Thailand